Dispute Reconciliation Automation for Merchant Credit Claims for a Leading Banking & Financial Services Provider

Our client, a financial services provider, faced challenges in manually verifying reversal credits for customer disputes.

The client’s dispute reconciliation team dealt with several manual, repetitive steps across multiple systems:

• Required multiple system logins for each dispute case
• Manual comparison between disputed transactions and bank records
• Time-consuming and labor-intensive verification process
• Accurate documentation of verification results was mandatory for audit and compliance
• These issues hindered productivity, limited scalability, and increased operational costs.

We enabled end-to-end automation of the dispute reconciliation process:

• Automated login to the web portal to download unresolved disputes
• Accessed the core banking system to retrieve transaction history for each dispute

• Time Savings: 90% reduction in manual effort, saving 2,000 hours annually
• Cost Reduction: 40% decrease in operational expenses
• Scalability: Handles 3x the current volume without additional resources
• Speed & Availability: 75% faster processing with 24/7 availability
• Accuracy Improvement: Achieved 99.8% verification accuracy
• ROI: Projected 250% return on investment within the first year