Delivering Reliability for Memorial Livestreams

A cloud-based platform used by memorial facilities to manage services such as obituary publishing, event scheduling, live-streamed memorials, and tribute messaging. Families and attendees interact via web portals and mobile devices, especially during anniversaries and live-streamed events.

During high-traffic events—such as service livestreams, anniversaries, and major holiday remembrances—the platform experienced significant performance issues, including:

• Slow page loads when launching live streams with up to 20,000 concurrent viewers
• Delays in uploading tribute messages and photos
• Web portal timeouts during scheduling and guestbook interactions
• Elevated API error rates during traffic spikes

• Measured core API latency
• Validated responsiveness of critical UI tasks
• Identified bottlenecks in media download pipelines and front-end rendering

Performance testing delivered critical improvements across platform scalability, responsiveness, and agent efficiency:

• Scalability: Successfully handled 1,000 concurrent users without degradation across multi-channel interactions
• Response Time Reduction: Ticket processing and chat response times improved by 40%, reducing agent wait times and improving customer satisfaction
• System Stability: Backend optimization increased platform resilience by 30% under stress conditions
• Real-Time Sync: Live chat and ticket updates remained synchronized across all platforms with minimal delay