From Fragmented Legacy Workflows to Automated, Compliant Operations
Case Study Details:
Industry:
Manufacturing
Region:
U.S.
Technology:
Power App, Microsoft Dataverse, Power Automate, Microsoft Entra ID (Azure AD), Power BI
About the Company
A global enterprise operating in a highly regulated manufacturing environment delivers quality-critical products where precision, traceability, and compliance are non-negotiable. Its product configuration workflows span multiple internal teams and external vendors, directly influencing production timelines and regulatory adherence. As the organization scaled, its reliance on legacy, email-driven processes began to constrain operational efficiency, visibility, and audit readiness.
Challenges
Key challenges included:
- Unstructured, email-based request intake
- Manual approvals with frequent follow-ups
- Data dispersed across emails, spreadsheets, and attachments
- No real-time visibility into request status, ownership, or priority
Solutions
The solution enabled:
- Structured digital workflow and automated approvals
- Real-time visibility improved execution speed and transparency
- Built-in governance and audit trails
Results
- Manual Effort: ↓ 25–40%
- Turnaround Time: ↓ 20–35%
- Rework / Follow-ups: ↓ 30–50%
- Traceability: ~100% visibility
